As a member of the Welsh Infected Blood Support Scheme, you have your own specially trained Welfare Rights Adviser who can help you around a variety of issues. All information we provide is free, confidential and impartial for scheme members. Speak to your welfare rights adviser by contacting us here.

The service, exclusively for the members of WIBSS, is designed to bring support and practical advice directly to you. This includes money queries such as;


Accessing grants

Dependent on your individual needs and personal circumstances, there are numerous external grants and trusts you may be able to apply for. Requests include respite care, white goods, green energy improvements, education and training.

Benefit appeals & reconsiderations

If you are unhappy with a decision about your benefits, you may be able to ask for a review. This is called a mandatory reconsideration. You must do this within one month of the decision date. If you are unhappy with the review, you can then make an appeal.

At WIBSS we understand that challenging a benefits decision can be complicated, so it is a good idea to ask your designated welfare rights adviser for help as soon as possible.

Referrals to confidential and impartial debt advisers

When you are struggling with debt it can be very difficult to know what to do or where to go for help. Your WIBSS advisor can guide you towards professional debt advice and sign post the most suitable help available