For information on who can apply to WIBSS and how to apply to the scheme for the first time please click on the below.


Who Can Apply to the Scheme?

To be eligible to apply to WIBSS you need to have received treatment/ been infected in Wales.

If you are a new applicant who has never received financial support from any UK scheme and you believe that you were infected with Hepatitis C and/or HIV, through NHS treatment with infected blood, blood products or tissue in the UK prior to September 1991 please apply as soon as possible.

Individuals who can apply to the scheme include.

  • People infected with Chronic Hepatitis C – Stage 1
  • People infected with hepatitis C – Stage 2
  • People infected with HIV
  • Those co-infected with Hepatitis C and HIV
  • Partners/spouse of a deceased beneficiary 
  • The Estate of individuals who died before joining the scheme

You may also apply to the scheme if you contracted the infection from someone who falls into the above categories under one of the following circumstances.

  • You are, or were, the spouse or civil partner of the person from whom the virus was transmitted
  • You are, or were, living with the person from whom the virus was transmitted as partners in a long-term relationship
  • You are the child of an infected mother

Please review the Full Eligibility Criteria for New Claimants or get in contact if you have any questions or would like help applying to the scheme on 02920 902280.

How to Apply to the Scheme

Dependant on your health conditions, please use the relevant form below to make a first-time application and please read the guidance notes. 


If you are the family member of a beneficiary who was infected with Hepatitis C and/or HIV but they have died, or you are managing the estate of someone who died before they could register with us then please get in contact or complete the forms that can be found here for deceased beneficiaries.


In addition, please review the Full Eligibility Criteria for Management of Estate.


If you would like to appeal again a decision then please read the information below.

Can I Appeal?

An appeal may be considered if you feel our decision on the application was not justified based on the evidence you provided.

We can not consider an appeal where you disagree with the eligibility criteria for WIBSS, as the eligible criteria is set by Welsh Government.

If  an appeal is unsuccessful, you cannot submit a second appeal in relation to the same application.

You cannot appeal against a decision regarding a discretionary grant application. However, if you feel that information was missed on your application or the decision was unfair, you can call WIBSS to discuss it and you can ask for the decision to be reviewed by a senior member of staff independent of the original decision.

How do I Appeal?

If you wish to appeal the decision you should provide a letter or email within 3 months from the date on the decision letter received, stating why you wish to appeal the decision. Appeal received after this timeframe may still be considered in exceptional circumstances.

The letter or email should include:

  • Reasons for why you disagree with the decision, try to include as much information as possible.
  • If possible, include more evidence that covers these points.
  • Try to include medical evidence that you previously did not provide.

You do not have to provide any additional information, but if there is any additional information or evidence which you feel is relevant to your case, then you should provide it.

Please send appeal letters either by email to

Or via post to:

WIBSS, Companies House, 4th Floor, Crown Way, Cardiff, CF14 3UB

Attending the Appeals Panel

You do not have to attend, but if you would like to provide evidence in person then you can. Please let us know if you would like to do this. Please also let us know any particular requirements, such as mobility issues, hearing impairments etc to ensure we can make suitable arrangements.

If you wish, you can also bring one person with you to the panel’s meeting. This could be either a family member, a friend, a carer or a support worker. It cannot be a lawyer appointed to act on behalf of the applicant.

At the panel’s meeting, you will get an opportunity to make a statement if you wish and the panel members may also ask you some questions. If you have difficulties with communicating then, if you prefer, you can ask the person you bring with you to speak on your behalf if they know you well and understand the details of your application.

We understand that this can be a stressful and emotive experience for those affected – applicants will always be treated with sensitivity and courtesy by the panel, with the atmosphere as informal as possible.